Refund Policy

RefCampaign offers a 30-day money-back guarantee on the first paid invoice for any RefCampaign subscription. This page sets out who can claim a refund, the procedure to follow, the processing time, and the exclusions that apply. This policy is offered voluntarily as a trust signal and does not affect any non-derogable rights that may apply under applicable law.

The refund covers the first paid invoice on any monthly or annual plan (Starter, Growth, Pro). It does not apply to subsequent recurring invoices, add-on usage charges, custom Enterprise contracts negotiated separately, or third-party fees billed by integrated providers (Stripe processing fees, PayPal Payouts fees).

Refund requests must reach RefCampaign within 30 calendar days of the first successful payment. The window starts on the date the invoice is marked as paid on the Merchant's RefCampaign account. The timestamp of the request email is the reference point.

Send an email to contact@refcampaign.com with the subject Refund request — <account email>. Refund requests received within the 30-day window are honored by default, subject only to the exclusions listed in section 6 below. You do not need to justify your decision in the request itself. Please include the email address of the account and the invoice number when available. A reply confirming receipt is sent within 2 business days.

Once approved, the refund is issued via the original payment method (Stripe) within 7 business days. Funds typically reach the card or bank account within an additional 5 to 10 business days depending on the issuing bank.

The refund does not apply when one of the following circumstances applies:

• Detected trial abuse (multiple accounts created to circumvent trial limits, automated signups)
• Fraudulent use, or chargebacks already initiated with the cardholder's bank
• Material breach of the Terms of Service, the Merchant Agreement, or applicable law
• Refund requested for an invoice that is not the first paid invoice of the account

The following are not eligible for refund under this policy:

• Subsequent recurring invoices after the first paid invoice — Merchants can cancel at any time from the dashboard to stop billing
• Custom Enterprise contracts — refund terms are governed by the contract itself
• Third-party fees passed through by integrated providers

RefCampaign is a business-to-business service. This refund policy is offered voluntarily as a trust signal for Merchants. It does not waive any non-derogable consumer rights that may apply where the Merchant qualifies as a consumer under applicable EU or national law. Where such rights apply, they prevail over the terms of this policy.

For any question relating to this policy or to submit a refund request, contact RefCampaign at contact@refcampaign.com. Responses are sent within 2 business days.

RefCampaign may revise this refund policy from time to time. The version in force is the one published on this page at the date of the first paid invoice. Substantive changes are announced by email to active Merchants at least 30 days before they take effect.